The latest flash update is causing an issue for Firefox users. If you update to latest flash version "184.108.40.206", you will not be able to connect to chat using Firefox. Other browsers seem unaffected at this time. If you have updated to the latest Flash version you will need to use a secondary browser other than Firefox. You can also continue to use version 220.127.116.11 of flash and Firefox will connect normally. We hope to resolve this issue soon.