Buzzen Forum

User Forum => Help & Support => Topic started by: Ṕḗậḉḩḕṩ™ on July 01, 2020, 08:49:57 AM

Title: Entering Chat
Post by: Ṕḗậḉḩḕṩ™ on July 01, 2020, 08:49:57 AM

After I sign in, I go to the list of rooms and click on a room. It redirects me to the Guest Name page and will not allow me to join a room. How do I correct this? I have deleted cookies on my system and for Firefox. Thank you!

Title: Re: Entering Chat
Post by: Lori on July 01, 2020, 09:18:15 AM

Try signing out and signing back in.

Title: Re: Entering Chat
Post by: Maggie_BCN on July 01, 2020, 09:20:40 AM

Peaches...that is a cache issue.  Delete your cache and try again.   

Link to cache clearing instructions:   https://www.buzzen.com/cms/ajax/ajax_faqentry.php?id=49 (https://www.buzzen.com/cms/ajax/ajax_faqentry.php?id=49)   

If you are still having issues, please go to Help Desk.

Title: Re: Entering Chat
Post by: Ṕḗậḉḩḕṩ™ on July 01, 2020, 04:13:44 PM

Maggie,
I cleared my cache and it worked.
Thank you for your help!